User support technician

Job Description

User Support Technician
Employer: RAENAN Consultancy Inc.

Job Details

• Location: 77 City Centre Dr, Suite 501, Mississauga, ON (L5B 1M5)
• Salary: $35.00 per hour
• Hours: 35 hours per week
• Employment Type: Permanent, Full-time
• Schedule: Day, Early Morning, Evening, Morning
• Start Date: As soon as possible
• Benefits: Additional benefits, including free parking
• Vacancies: 1 position available
• Source: Job Bank #2970732

Overview

• Language Requirement: English
• Education: Bachelor’s degree
• Experience: 7 months to less than 1 year

Responsibilities

• Assist users facing computer-related issues
• Consult user guides, technical manuals, and other resources to research and implement solutions
• Offer advice and training to users based on identified difficulties
• Maintain a log of problems and solutions for reference by other technical support analysts
• Provide business systems, network, and internet support to users

Additional Information

• Security and Safety: Basic security clearance required
• Work Conditions and Physical Capabilities: Fast-paced environment, ability to work under pressure and meet tight deadlines, attention to detail, sitting for extended periods

Personal Suitability

• Accurate
• Client-focused
• Excellent interpersonal skills
• Strong written and oral communication skills
• Initiative and good judgment
• Organized and a team player

Eligibility
Applicants must be:

• A Canadian citizen, permanent resident, or temporary resident of Canada
• Hold a valid Canadian work permit

Note: Only applicants authorized to work in Canada will be considered.

How to Apply

• By Email: raenanconsultancyinc@gmail.com
• Required Documents: Cover letter