User support technician

Position: User Support Technician
Employer: JK Contracting and Consulting Inc.
Location: Burlington, ON, L7L 6W6

Salary:

• $35.00 per hour
• 35 hours per week

Employment Terms:

• Permanent employment
• Full-time
• Shift work: Day, Early Morning, Evening, Morning, Night
• Start date: As soon as possible
• 1 vacancy

Source: Job Bank #2929376

Overview:

• Languages: English
• Education: College/CEGEP
• Experience: 1 year to less than 2 years

Responsibilities:

• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network, and internet support to users in response to identified difficulties
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software

Experience and Specialization:

• Computer and technology knowledge
• MAC
• Web service design
• MS Office
• MS Windows

Eligibility:

• Only Canadian citizens, permanent or temporary residents, or individuals with a valid Canadian work permit can apply.

How to Apply:

• Send your application by email to jaismeen.kaur9207@gmail.com.

Screening Questions:

1. Are you currently a student?
2. Are you currently legally able to work in Canada?